Gabriele Albani,  Chief Operating Officer, Teleperformance Knowledge Services Italy

Pier Mattia Avesani,  CEO, Uqido

Gigi Beltrame,  Giornalista e Speaker, LateTechShow – BusinessCommunity.it

Luana Beni,  Direttore Commerciale Italia, Ingo

Paolo Bergamini,  Director Presales South Europe, Avaya

Andrea Biglieri,  Sales Director, Medallia

Pasquale Borriello,  CEO (Italian CXPA co-founder), Arkage

Andrej Carli,  Country Leader & Account Executive, Talkdesk

Francesco Compiani,  Head of Product Management, Doxee

Katya Dreon del Bus,  XM/DMBA Mgr, Moderator & Content Creator, Innovabilify

Massimo Fazio,  Head of Phone Channel, Market, Country Italy, Enel

Luigina Ferraro,  Owner & CEO, Incipit

Jean-Pierre Giannetti,  Sales Director South EMEA, Zendesk

Michela Greco,  CRM & Data Support Manager, Eurofins BioPharma Product Testing

Giampaolo Grossi,  Director & General Manager Italy, Starbucks

Paolo La Vitola,  CEO, AutoCenter Arese

Diego Lauritano,  Director of Services & Operation Management, Policlinico St. Orsola-Malpighi Bologna

Federico Malvezzi,  Chief Strategy Officer, UNGUESS

Michele Mingotto,  Global Strategic Accounts – Software & Innovation, CareAR

Giuseppe Montella,  Head of Customer Experience Design and Digital Strategy, illimity

Pierpaolo Nasca,  Enterprise Account Executive, Skeepers

Anna Nicolin,  Digital Product and Customer Service Coordinator, Venchi

Fabio Parolini,  Creative Thinker & Business Strategist / Co-Founder, BEEAIM

Alessandro Pinna,  Group Marketing Director, Starhotels

Matteo Posterli,  Customer Service Senior Manager, Sisal Group

Maria Vittoria Rinaldi,  Consumer Business Manager, Gruppo Cimbali

Gregorio Uglioni,  Head Business Transformation, Kantonsspital Winterthur

Cristian Vaghi, Customer Experience & Journey Design Manager, Sky Italia

Valerio Villani,  Manager of Digital Marketing & Experience CB, Fastweb

Sergio Vitale,  Digital Marketing Manager, Whirlpool Italia

Mara Zanacchi,  EMEA Customer Service & Logistics, Moleskine