Senior Customer Experience Consultant with over 20 years of experience of developing, driving and delivering customer experience and quality programmes within an international enterprise.
Roberta loves looking for connections between seemingly distant elements and directing activities so as to innovate processes and activities and provide value. She is passionate about agile and effective teamwork and believes a lot in the relationship between people.
She has a degree in Chemical Engineering, a master in marketing management and two certifications in innovation and sustainability management.